Dedicated FAQ

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Here are some frequently asked questions we receive about our Dedicated hosting packages and servers.


What are the benefits of cPanel versus Plesk?

cPanel has more features and is easier for the beginner to use. We offer cPanel on our shared hosting plans. Plesk is a multi-platform control panel. It is less expensive than cPanel and sold on the number of domains.

What is Cent OS?

This is the operating system we use on our dedicated servers. CentOS is built to Redhat specifications. It's an opensource Linux OS. For more info, check out: http://centos.org/

If the server fails, how long does it take to replace the server and implement a backup?

We can usually get a customer access to a new server within several hours. Installing the backup is the responsibility of the customer.

Who is your upstream provider?

We use Mzima.

What are your connection speeds (dedicated and backbone connections)?

Our dedicated servers are 100Mbit interface connections, while our backbone connection is 2,000Mbit (2 x 1 GigE connections).

How does the remote management of a dedicated server work if I want to reboot my server?

Unless the server is totally unresponsive you can reboot your server through whm or in shell by typing reboot (enter) when at root. If the server is unresponsive and you are not able to use these methods send an email to dedicated@lunarpages.com.

How long does it take to set up a dedicated server?

Dedicated hosting accounts take a little more work to get rolled out and activated. Setup is usually done within 24 to 48 hours.

What if my hard drive crashes?

All customers are given an ftp account for backing up their files. We strongly urge all customers to use this space. If a hard drive fails on a server we will give you access to a new server.

How many accounts can I host on a dedicated server? Can I host other people?

We have no limit on the number of accounts that can be put on a dedicated server. Also yes, you can host web sites for other people. Make sure they use your nameservers.

Is there a set up fee?

There is a $99.00 setup fee for all customers that purchase a dedicated server. The setup fee is applied towards their 4th month of hosting. If the customer purchases more than 90 days of hosting there is not setup fee, if they cancel the plan within 30 days and request their money back the $99.00 setup fee is deducted from their refund.

Do you provide Reverse DNS services?

Reverse DNS is the process of using DNS to translate IP addresses to hostnames. We do not offer Reverse DNS services on our shared hosting plans (Basic, Business, Windows). Reverse DNS would only be an option for VPS or Dedicated hosting customers. The charge for those two types of Lunarpages customers would be a one time fee of $35.

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