How to Use the Help Desk

From Lunarpages Web Hosting Wiki

Lunarpages provides a help desk for customers to discuss issues one on one with our support teams. Our main focus to to take of you personally with 24-7 award winning help, and the help desk is one of the many tools we use.

Where is the help desk?

You can find the help desk here:

http://support.lunarpages.com

How do you register to use the help desk?

You must first register, before you can use the help desk interface. You can register for a help desk account here:

http://support.lunarpages.com/account/signup

You can also login using an OpenID.

What if I forgot my password?

If you ever forget or misplace your password, it is easy to recover. Please use the forgotten password wizard here:

http://support.lunarpages.com/account/reset

Important things to remember:

• Please note, your help desk user name and password, and your hosting account user name and password are not related.

• Also, be sure to use an e-mail account, when registering for a help desk account or submitting a ticket, that is not related to any domains you are hosting with us.

• When you e-mail us using one of our e-mail addresses, such as sales@lunarpages.com or support@lunarpages.com, you will be automatically creating a help desk ticket associated with that e-mail address in our help desk.

Also, be sure to check out our guide on what to include when submitting a ticket or e-mailing Lunarpages.

• How to Contact Support?