Red x Instead of my image

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Why do I get a red (x) where my images are supposed to be?

  • The image was not uploaded, and therefore does not exist on the server.
  • Your path to the image is incorrect. You may have put it in a different folder.
  • You named it using an uppercase letter, but created a link to it using lowercase. Our Basic, Business, and Starter plans run on Linux. They do no always interpret spaces correctly in filenames and they treat capital and lowercase letters as completely different (ie: index.html and Index.html would be different files). It is best to name files in all lowercase and use an underscore instead of spaces.

You will see a red X whenever the server cannot find an image. Right click on the red X and choose Properties. This will show you the link to the image so you can track down the problem.

The cause may also be from not uploading the image correctly. When using FTP to upload images, be sure to upload the image in binary mode instead of ASCII mode.

Note: If your image was created by a graphic design company, use an image editor such as GIMP or Photoshop to double-check that the image is saved as RGB (Image > Mode > RGB). An image saved as CMYK (commonly used for printing) may preview on your computer ok, but a web browser cannot show it.

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