Windows XP Service Pack 2

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Q: I installed Windows XP Service Pack 2, now my website and other things to do with my website do not work. Why is this?

A: As Microsoft releases new patches and service packs in order to make the Windows operating system safer and more stable, it does bring some issues to the normal user. This can cause errors while trying to use the internet.

The following information will try to help provide some answers and solutions as a result of the errors created by the XP SP2 install.

A few things new with Service Pack 2 are improved windows firewall, turning on automatic updates, and improved help with anti-virus software.

One of the new things on this list, that can give easy access, is the Security Center in the control panel.

For your reference, this is how you get to the windows security center mentioned in this document.

Windows XP Style:

Click on the start button and click on the control panel. Depending on your hardware configuration and other settings, it may be in a different place.

By Default organization is by name so if you hit the s key on your keyboard, while in the control panel window it will take you to the first icon that starts with s. Repeat until you see windows Security Center highlighted in blue. You can not hit enter and it will open the Security Center or you can click on it.

Windows Classic Style:

The only difference here is the following:

Click on the start button and go to settings a menu will slide out you will then click on the control panel.

Now the first issue we are going to take care of is the firewall issue. There will be two ways to do this so please feel free to skip to the part that is for you. If upon start up after installing Service Pack 2 choose to not enable the firewall you will want to follow the first below.

If you have other firewall software or an external firewall:

Make your way to the Windows Security Center. Under firewall you will see a little arrow click on it. After the description there will be a button that says 'Recommendations' without the quotations click on that button. It will pop up a box titled Recommendation, look at the bottom were it says 'I have a firewall solution that I'll monitor myself.' Check that box. Now click ok and it should return you to the Windows Security Center. If all is well the Firewall should have a yellow highlight and will say 'NOT MONITORED' this is ok.

If you wish to keep the firewall on:

If you don't have a firewall solution, and you wish to keep the windows firewall on you will need to do some tweaking of the firewall. This will be shown in a step by step list.

1) We need to go to the Control Panel of windows. Just like going to the Security Center but instead we will go to the Icon called Windows Firewall. Open Windows firewall up and a window should now open up.

2) At the top of this window you will see the following tabs General, Exceptions, and Advanced. You will now need to click on Exceptions.

3) Now some programs will already be listed in the Programs and Services Box. These are added when you run a program that needs the internet. You would see a box asking for you to unblock the port for the program. We are going to add some so if you have already added them or allowed these ports feel free to skip them.

4) Ports that need to be added:

A) Name: CPanel Insecure Port Number: 2082 Type: TCP
B) Name: CPanel Secure Port Number: 2083 Type: TCP
C) Name: CPanel WebMail Insecure Port Number: 2095 Type: TCP
D) Name: CPanel WebMail Secure Port Number: 2096 Type: TCP
E) Name: File Transfer Protocol (FTP) Port Number: 21 Type: TCP
F) Name: POP3 Port Number: 110 Type: TCP
G) Name: IMAP Port Number: 143 Type: TCP
H) Name: HTTPS Port Number: 443 Type: TCP
I) Name: SMTP Port Number: 25 Type: TCP
J) Name: HTTP Port Number: 80 Type: TCP

5) Now there are a few other ports that you may or may not have to add there as follows:

A) Name: SMTP Optional Port Number: 26 Type: TCP (Some servers are setup like this)
B) Name: Secure SMTP Port Number: 465 Type: TCP
C) Name: Secure IMAP Port Number: 993 Type: TCP
D) Name: Secure POP3 Port Number: 995 Type: TCP

These ports are if you use a SSL Certificate.

6) Now to add these ports.

A) Click on 'Add Port...' down under the Programs and services Box.
B) Now put in the Name and port number for each of the ports in step 4. Pick the correct port type TCP or UDP and hit ok.
C) Repeat for the ports needed.

7) Were it says 'Display a notification when Windows Firewall blocks a program' make sure this box is checked.

8) Click Ok

9) Close all unneeded boxes


This should solve some issues you may have after the new service pack. We cannot guarantee this however, and suggest also checking on the Microsoft website.

For more information about Microsoft Windows XP Service Pack 2 please visit http://www.microsoft.com/windowsxp/sp2/preinstall.mspx for additional information.

You can also you can use the built in support links within most of the software mentioned in this article.

We hope you find this helpful.

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