From Lunarpages Web Hosting Wiki

Going to be gone for a while, but don't want to leave everybody who is sending you e-mails in the dark? You could setup an auto-responder to handle your e-mail while you are away. After setting this up, anybody who e-mails you will get a pre-defined message back automatically. If you do not create a forwarder or email account with the same address as this autoresponder, mail sent to this autoresponder will only be handled by the autoresponder before it is discarded. .

How to Create an Auto-responder in cPanel

The first thing you will need to do is login to cPanel, and make your way to the the front page. Now click on the "Mail" icon. On the Mail Manager Main Menu, find the text link for "auto-responders" and click it.

This will take you to the Auto-responder Maintenance page.


By default, there are no auto-responders in this account. To add one, click on the link at the bottom of the page that reads, "Add Auto-responder". This takes you to the Add auto-responder page:


Here is some help for what type of information needs to be in each section:

  • For the Character Set: drop down menu choose a character set (us-ascii or utf-8). Note: You must select this option before changing anything else or you will lose your changes.
  • Enter the 'Interval, which is the time period in hours between automatic responses to the sender.
  • In the text box next to "E-mail:" enter the name of the auto-responder you would like to create. Whenever somebody e-mails you at this e-mail address, the auto-responder will be sent.
  • Next to "From:", you will see a text box where you can put in the name as you would like for it to appear to the user getting the auto-responder from you.
  • Setup the subject line of the auto-responder e-mail sent out, by filling in the text box next to "Subject".
  • Specify if you wish to send your auto-response in HTML format by clicking the checkmark box next to "HTML Message:".
  • And finally, enter the message you would like to send in the auto-responder in the large text box marked "Body:".
When configuring an auto-responder, you can use the following tags to insert information into the message that is returned to the user:
%subject% - The subject of the message that was sent to the auto-responder.
%from% - The sender of the message that was sent to the auto-responder.
%email% - The sender's email from the message that was sent to the auto-responder.

Double check your information, and if all is correct then you can hit the "Create" button. After doing so, you will be taken to a screen that says the auto-responder was created successfully. Now, whenever a visitor sends an e-mail to that address, the visitor will receive an automated response.