Cortex Control Panel Administration

From Lunarpages Web Hosting Wiki

Cortex Control Panel Administration

See also Creating a distribution list

How to setup Forwarding to an external email address from Cortex Control Panel (Exchange Customers)

1. Login to Cortex with your admin username

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2. On top menu mouse over “Services” and “Exchange” (Click on “Contacts”)

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3. On the Contacts Overview page Click New Contact from left side of screen.

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You MUST enter First name, Last name and Email address. (all others are optional)

4. Once you enter the information Click “Save” on bottom of page.

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5. Click on “Users” icon on top of page

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6. Locate user that needs the forward and click the number under the services column for that user.

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Expand the Hosted Exchange option

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7. Expand “Advanced Options” and choose the “E-mail Forwarding” option. Click the “Find” icon and locate the contact that was just created for forwarding and click the selection radio button.

      • Note: If you wish to have emails delivered to both mailboxes you need to check the box “Deliver message to both forwarding address and mailbox”. This will keep a copy of the forwarded emails on the exchange account (Server). If not selected the message will be forwarded and deleted from the exchange account.

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8. Don’t forget to “Apply changes” and then “Provision” the changes otherwise it will not take effect and will need to be re-done. (from step 5 – 7 only)

If you have issues or questions with performing this task Please feel free to reach out to our support staff either by phone or email and we will be glad to assist you.