How to Use the Help Desk
From Lunarpages Web Hosting Wiki
Lunarpages provides a help desk for customers to discuss issues one on one with our support teams. Our main focus to to take of you personally with 24-7 award winning help, and the help desk is one of the many tools we use.
Where is the help desk?
You can find the help desk here:
How do you register to use the help desk?
You must first register, before you can use the help desk interface. You can register for a help desk account here:
You can also login using an OpenID.
What if I forgot my password?
If you ever forget or misplace your password, it is easy to recover. Please use the forgotten password wizard here:
Important things to remember:
- Please note, your help desk user name and password, and your hosting account user name and password are not related.
- Also, be sure to use an e-mail account, when registering for a help desk account or submitting a ticket, that is not related to any domains you are hosting with us.
- When you e-mail us using one of our e-mail addresses, such as email@example.com or firstname.lastname@example.org, you will be automatically creating a help desk ticket associated with that e-mail address in our help desk.
Also, be sure to check out our guide on what to include when submitting a ticket or e-mailing Lunarpages.