Outlook Setup for Exchange

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This guide is for assisting you in setting up Outlook for Basic Exchange Accounts. Basic Exchange accounts can only be setup as an IMAP/POP3/Internet Email Account.

If you would like to set up your Basic Exchange Account on an Android phone, please see Android Exchange Setup for instructions.

If you have a Premium Exchange Account please see Editing Outlook Setup for Exchange Premium for instructions.

Before starting anything a backup the PST must be taken. There is no exception to this rule. You can find instructions at

To add an Exchange account in Outlook you will need to close Outlook.

1. Go to your control panel on your system, you can usually find it by going to your start menu in the bottom left of your screen and Control Panel should be one of the options in that menu.

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2. When you bring up the control panel, you can search for Mail in the search box at the top right to quickly find the mail settings. Open the Mail application in the control panel.

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3. The Mail Setup Outlook Settings will appear and the next step you'll chose is Show Profiles, as you are going to make a new profile for Exchange.

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4. This will list your current profiles, more then likely you will already have the one "Outlook" profile already there that will have your old email.

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5. Name the profile, for simplicity, we will name it Exchange; It can be named anything you want

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6. When Adding the new account you will want to select the manually configure server settings.

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7. Because it is a Lunarpages Basic Exchange account, you will set up the account as Internet-Email as Basic Exchange accounts do not have Active Sync which is required for Microsoft Exchange option.

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8. The Settings for Basic Exchange are as follows:

User Information

  • Your Name: Your Name
  • Email Address: (Your email address)

Server Information

  • Account Type: IMAP or POP3
  • IMAP: email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  • POP3: does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread on other devices.
  • Incoming mail server:
  • Outgoing mail server (SMTP):

Logon Information

  • User Name: (Your email address)
  • Password: (Your email password)
  • Select "Remember Password" if you want outlook to remember your password.

Once that information is entered select More Settings...

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9. Internet Email Settings: Outgoing Server

IMAP: Locate the Outgoing Server Tab and select "My outgoing server (SMTP) requires authentication." and "Use same settings and my incoming mail server"

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POP3: Locate the Outgoing Server Tab and select "My outgoing server (SMTP) requires authentication." and "Use same settings and my incoming mail server"

9 pop more settings outgoing OutlookBasic.png

10. Internet Email Settings: Advanced - Server Port Numbers

IMAP Incoming Server (IMAP): 993 - Use the following type of encrypted connection: SSL Outgoing Server (SMTP): 587 - Use the following type of encrypted connection: None

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POP3 Incoming Server (POP3): 995 - This server requires an encrypted connection (SSL) Outgoing Server (SMTP): 587 - Use the following type of encrypted connection: None

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11. When you have checked the Outgoing Server Settings and Advance Settings, Press OK to save changes and click Test Account Settings on the previous screen.

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12. Test Your Account Settings: if any step fails please go back and double check your settings to make sure everything is inputting correctly.

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13. The Last step is to make sure that your new profile is selected by default. On the profile screen towards the bottom, you will find "Always use this profile" and a dropdown box, select your newly created profile, in this example Exchange is selected, and click OK. Once that is completed you can start up Outlook and it will load your exchange inbox with all the emails that are on the exchange server.

13 Profile OB.png

Images provided by Zac F., member of the Exchange Admin Team.